Accessible travel › Out of order today

Out of order today

Lifts, step-free routes and accessible toilets reported out of use at Britain’s railway stations. Station operators report these to National Rail, and must do so within 24 hours; London’s lifts come live from TfL. If your station is listed, check with staff or Passenger Assist before you travel.

Lifts and step-free routes (47)

• Apsley Step free access is unavailable throughout the station at Apsley due to ongoing work. Any passengers requiring step free access are advised to get off at Hemel Hempstead station, where a six seater wheelchair accessible taxi with a ramp will operate a half hour shuttle service. There will be no car park available until December 2026. Reported 2 March
• Aston The lifts between platform 1 and the exit are currently out of order at Aston station. Reported 10 October
• Barnes The lifts serving platform 4 are out of order at Barnes station. Reported 16 July
• Birmingham New Street The escalators are out of order between the concourse and platform 12b at Birmingham New Street station until 9 December for essential maintenance. Alternative Routes & Step-Free Access: Red Zone Lifts: Fully operational at the B-end for step-free access to the concourse. Green Zone (A-end): Walk down to the front/A-end of the platform to access the Green Zone, where all escalators and lifts are fully open. Reported 9 September
• Brockley Brockley Station: No Step Free Access - Step free access is not available to the northbound platform due to a faulty lift. Call us on 0343 222 1234 if you need help planning your journey. TfL, live
• Bryn From June 2026 until the end of March 2027, improvement works as part of the Access for All Scheme are taking place at Bryn station. Whilst work takes place, access to the platforms will change: Step free access to platform 1 and 2 is unavailable. Both of the above are now being implemented and there is no step-free access at Bryn until works complete in March. If you require step free access, please contact Northern's Assisted Travel Support Team on 0800 138 5560 or on WhatsApp on 07779 914800. Reported 1 June
• Caledonian Road & Barnsbury The lifts are out of order between all platforms and exit/entry until further notice at Caledonian Road & Barnsbury station. Reported 4 October
• Caledonian Road & Barnsbury Caledonian Road & Barnsbury: No Step Free Access - Step free access is not available due to a faulty lift. Call us on 0343 222 1234 if you need help planning your journey. TfL, live
• Canada Water Canada Water : Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information. TfL, live
• Canada Water CANADA WATER STATION: Until Spring 2027, no step-free access between street and ticket hall level at this station. This is while we carry out lift replacement work. For step-free access to the Jubilee line, take bus 47 or 188 from stop B1 in the bus station to Bermondsey. For step-free access to the Windrush line, take any bus from stop B2, or bus 1 or 381 from stop C in the bus station to Surrey Quays. Alternatively, it is about an 800m journey to Surrey Quays at street level via Deal Porters Way. You will not be able to use the lift between the street and ticket hall to enter the station. Please plan ahead and allow more time for your journey TfL, live
• Canary Wharf (Elizabeth line) Canary Wharf: No Step Free Access - Step free access is not available to the Jubilee line due to a faulty lift. Call us on 0343 222 1234 if you need help planning your journey. TfL, live
• Canonbury The lifts are out of order between platform 4 and the station exit / entrance at Canonbury station. Reported 24 September
• Canonbury Canonbury: No Step Free Access - Step free access is not available to the eastbound platform (towards Stratford) due to a faulty lift. Take a train from platform 1 to Highbury & Islington and change there. TfL, live
• Carlisle The lifts between platform 3 and the subway are currently out of order at Carlisle station. Reported 18 October
• Chadwell Heath Chadwell Heath Station: No Step Free Access - Step free access is not available to the westbound Elizabeth line platform due to a faulty lift. Call us on 0343 222 1234 if you need help planning your journey. TfL, live
• Chafford Hundred Lakeside The lifts are out of order between Lakeside lift and the station at Chafford Hundred station. Reported 10 October
• Chesterfield The lifts are out of order between the underpass and platforms 2 & 3 at Chesterfield station. Reported 15 October
• East Croydon The lifts between platforms 3 and 4 and the footbridge are currently out of order at East Croydon station. Reported 10 October
• Elephant & Castle ELEPHANT & CASTLE UNDERGROUND STATION: Until late October, the lifts at the Northern line entrance are out of service for repairs. Please exit and enter the station via the Bakerloo line entrance in London Road. TfL, live
• Elstree & Borehamwood The lifts are out of order between platform 1 and the footbridge at Elstree & Borehamwood station. This affects Thameslink services towards London St Pancras International, Rainham (Kent) and Sutton. Please speak to station staff for further assistance. Reported 13 August
• Fazakerley The step free access is unavailable between platform 1 and the station exit at Fazakerley station. Reported 10 August
• Finsbury Park Planned lift maintenance by London Underground will temporarily affect step-free access at Finsbury Park Underground station. From Monday 26 October to Sunday 8 November No step-free access to eastbound Piccadilly and northbound Victoria lines. From Monday 9 to Sunday 22 November No step-free access to westbound Piccadilly and southbound Victoria lines. For more information, visit the TfL website . Reported 19 October
• Finsbury Park Finsbury Park: No Step Free Access - Step free access is not available to the Piccadilly and Victoria lines due to planned maintenance work. Call us on 0343 222 1234 if you need help planning your journey. TfL, live
• Harrow-on-the-Hill The lifts are out of order between platform 6 and the footbridge at Harrow & Wealdstone station. Reported 7 September
• Haslemere The lifts will be out of order every day from 23:00 to 06:00 at Haslemere station. Reported 29 September
• Hebden Bridge The accessible toilets are out of order at Hebden Bridge station. The lifts are currently out of order at Hebden Bridge station. Reported 3 October
• Hillside The lifts are out of order between platform 1 and the exit / entrance at Hillside station. Reported 16 October
• Hooton The lifts between platform 2 and the station are currently out of order at Hooton station. Reported 14 October
• Hunts Cross The lifts are out of order between the station entrance and all platforms at Hunts Cross station. Reported 8 September
• Kilmarnock The lifts between platform 4 and the passageway are out of order at Kilmarnock station. If you need help with your travel plans, please get in touch: Free Assisted Travel Helpline: 0800 046 1634, Assisted Travel Textphone: 18001 0800 046 1634 (for people who are hard of hearing). Reported 27 October
• Leatherhead The lifts are out of order between platform 1 and the footbridge at Leatherhead station. This affects Southern services towards London Victoria. Please speak to station staff for further assistance. Reported 10 September
• Limehouse The lifts are out of order between platform 2 and the exit at Limehouse station. Reported 3 August
• Llandaf The lifts are out of order at Llandaf station. Reported 29 September
• Northfield The lifts are out of order between platform 4 and the exit at Northfield station. Reported 21 August
• Northumberland Park (Tyne & Wear) The lifts at Northumberland Park station are currently out of order. If you require the lift and are travelling to/from this station, please contact Northern on 0800 138 5560. Reported 17 September
• Northumberland Park London The lift between platform 1 and the footbridge are currently out of order at Northumberland Park station. Reported 4 September
• Old Roan The lifts between platform 1 and the station are out of order at Old Roan station. Reported 22 October
• Salford Central The lift between platform 1 and the ground concourse is out of order at Salford Central station. Customers who require Step Free Access are advised to use the ramp to connect to the platform. Reported 7 August
• Southall Southall: No Step Free Access - Step free access is not available to platform 4 (trains towards Paddington) due to a faulty lift. Call us on 0343 222 1234 if you need help planning your journey. TfL, live
• Syon Lane The lifts are out of order between platform 2 and the rest of the station at Syon Lane station. Reported 5 August
• Three Bridges The lifts between platforms 1, 2, 3, 4 and the subway are currently out of order at Three Bridges station. This affects Thameslink and Southern services towards London Victoria, Portsmouth Habour, Bedford, Horsham and Cambridge. Please speak to station staff for further assistance. Reported 20 September
• Tottenham Court Road (Elizabeth line) Tottenham Court Road Station: No Step Free Access - Step free access is not available from the Oxford Street entrance due to a faulty lift. For step free access, use the entrance on New Oxford Street or Dean Street. Call 0343 222 1234 if you need further help. TfL, live
• Wembley Central Wembley Central: No Step Free Access - Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift. Call us on 0343 222 1234 if you need help planning your journey. TfL, live
• West Brompton West Brompton: No Step Free Access - Step free access is not available to the eastbound District line and southbound Mildmay line / Southern platform due to a faulty lift. Call us on 0343 222 1234 for more help TfL, live
• Whitton (London) The lifts are out of order between platform 2 and the rest of the station at Whitton. Reported 11 September
• Willesden Junction The lifts are out of order between platform 1, 2 and 3 and the station entry / exit at Willesden Junction Reported 21 September
• Willesden Junction Willesden Junction: No Step Free Access - Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information. TfL, live

Accessible toilets (18)

• Barnsley The accessible toilet on platform 2 is out of order at Barnsley station. Reported 16 October
• Barrhill All toilets are out of order at Barrhill station. Reported 16 September
• Buxton The accessible toilets are out of order at Buxton station. Reported 27 August
• Colchester Town All toilets are out of order at Colchester Town station. Reported 7 September
• Crayford All Toilets are out of order. Reported 1 October
• Dartford All toilets are out of order at Dartford station. Reported 26 October
• Eastbourne The accessible toilet at Eastbourne station will be out of service until 31st October. Please speak to staff on arrival for further information. Southern trains have accessible toilets on board. Reported 16 October
• Huyton All toilets are out of order at Huyton station. Reported 28 October
• Kings Norton All toilets are out of order at Kings Norton station. Reported 9 September
• Lancing The accessible toilets are out of order at Lancing station. Reported 8 September
• London St Pancras International Please be aware of the following at London St Pancras International station: The accessible toilets on Platform B are currently out of service An escalator renewal project is underway to improve reliability and the long-term performance of station facilities. Until mid-December, one escalator will be taken out of service at a time while these works are completed Reported 20 September
• Merthyr Vale All toilets are out of order at Merthyr Vale station. Reported 6 October
• Milton Keynes Central The accessible toilets on platforms 1 and 3 are out of order at Milton Keynes Central station. Reported 11 September
• Rugby All toilets on platforms 2, 4 and 5 are out of order at Rugby station. Reported 29 August
• Streatham Common All toilets are out of order at Streatham Common station. Reported 22 July
• Sunderland The accessible toilets are out of order at Sunderland station. Reported 28 September
• Treorchy All toilets are out of use at Treorchy station Reported 30 September
• Woking The accessible toilets on platform 5 are out of order at Woking station. The gentlemen's toilets are out of order on platform 2 at Woking station. Reported 18 August

Kettle sends a free alert when one of these happens at a station on your route: turn on Accessible travel in the app.

Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Reports older than 120 days with no end date are left out, as they may have been forgotten. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.