Step-free access › Canada Water
Step-free access at Canada Water
Yes. Canada Water station has step-free to every platform.
Right now
- Lift out of order. Canada Water : Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information. TfL, live
- Lift out of order. CANADA WATER STATION: Until Spring 2027, no step-free access between street and ticket hall level at this station. This is while we carry out lift replacement work. For step-free access to the Jubilee line, take bus 47 or 188 from stop B1 in the bus station to Bermondsey. For step-free access to the Windrush line, take any bus from stop B2, or bus 1 or 381 from stop C in the bus station to Surrey Quays. Alternatively, it is about an 800m journey to Surrey Quays at street level via Deal Porters Way. You will not be able to use the lift between the street and ticket hall to enter the station. Please plan ahead and allow more time for your journey TfL, live
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | No |
| Accessible toilets | No |
| Staffing | Unstaffed |
| Ticket office | No |
Meeting staff for help you’ve booked
- Meeting point shown on station map.
More about the station
| Lifts | Lift, ticket hall level to exit and bus station: clear door widths greater than 1.1m wide Lift, Platform 3: clear door widths 1.1m wide Lift, Platform 4: clear door widths 1.1m wide |
|---|---|
| Accessible toilet nearby | Canada Water Bus Station, 61 m away (RADAR key). Map |
| Accessible toilet nearby | Canada Water Library, 132 m away (RADAR key). Map |
| Hearing loop | There are no apparent induction loops |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0343 222 1234. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Canada Water: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Contains data from the Toilet Map © 2025 – CC BY 4.0. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.