Step-free access › Birmingham New Street
Step-free access at Birmingham New Street
Yes. Birmingham New Street station has step-free to every platform.
Right now
- Step-free access affected. The escalators are out of order between the concourse and platform 12b at Birmingham New Street station until 9 December for essential maintenance. Alternative Routes & Step-Free Access: Red Zone Lifts: Fully operational at the B-end for step-free access to the concourse. Green Zone (A-end): Walk down to the front/A-end of the platform to access the Green Zone, where all escalators and lifts are fully open. Reported by the station operator on 9 September
When staff are there to help
| Monday | 07:30–23:59 |
|---|---|
| Tuesday | 07:30–23:59 |
| Wednesday | 07:30–23:59 |
| Thursday | 07:30–23:59 |
| Friday | 07:30–23:59 |
| Saturday | 07:30–23:59 |
| Sunday | 07:30–23:59 |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Assisted Travel Lounge: Located in the Red Lounge, next to platforms 2/3 B. Please check the opening times on the National Rail Enquiries website.
- Customer Reception: Located on the main unpaid concourse area, near the Spanish Steps entrance, next to Starbucks.
- Assistance Meeting Point: Mobile podium located on the main concourse next to Ozzy the Bull.
More about the station
| Lifts | Lift 37, NW Corner Street Retail - Please note this is an Accessible Platform Lift only, if required please contact the station team for further information.: clear door widths 1.1m wide Lift 16, Concourse to Platform 1: clear door widths 1.1m wide Lift, Platform 1A: clear door widths greater than 1.1m wide Lift 17, Concourse to Platforms 2 & 3: clear door widths 1.1m wide Lift, Platforms 2 & 3A: clear door widths greater than 1.1m wide Lift 18, Concourse to Platforms 4 & 5: clear door widths 1.1m wide Lift 19, Platforms 6 & 7B: clear door widths 1.1m wide Lift, Platforms 6 & 7A: clear door widths greater than 1.1m wide Lift 20, Concourse to Platforms 7, 8 & 9: clear door widths at least 0.9m wide Lift, Platforms 8 & 9A: clear door widths greater than 1.1m wide Lift 21, Concourse to Platforms 10 & 11: clear door widths greater than 1.1m wide Lift, Platforms 10 & 11A: clear door widths greater than 1.1m wide Lift 22, Concourse to Platform 12: clear door widths greater than 1.1m wide Grand Central Lift: clear door widths 1.1m wide Lift, Short Stay Car Park to Station Entrance: clear door widths at least 0.9m wide Lift, Hill Street Level to Station Concourse Level: clear door widths 1.1m wide Lift, Bullring Centre to Dudley Street: clear door widths at least 0.9m wide Lift, John Lewis to Grand Central: clear door widths 1.1m wide |
|---|---|
| Changing Places toilet | Yes |
| Accessible toilets | Changing Places Room (RADAR key) Accessible Toilet (RADAR key) Changing Places Toilet (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Taxi rank | Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 022 3720. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Birmingham New Street: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.