Step-free access › York
Step-free access at York
Yes. York station has step-free to every platform.
When staff are there to help
| Monday | All day |
|---|---|
| Tuesday | All day |
| Wednesday | All day |
| Thursday | All day |
| Friday | All day |
| Saturday | All day |
| Sunday | All day |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Customer Information Point: This is located to the right of WHSmith's as you enter from the main station entrance (Mon-Sat 06:45-20:30 & Sun 07:45-20:00)
- Passenger Assist seating area (outside Customer Information Point opening hours): When the Customer Information Point is closed, sit in the Passenger Assist seating opposite with black & yellow signs. Speak to staff when they arrive
More about the station
| Lifts | Lift, Platform 3 (North): clear door widths 1.1m wide Lift, Platforms 1 & 3 (South): clear door widths greater than 1.1m wide Lift, Platforms 5 & 6: clear door widths greater than 1.1m wide Lift, Platform 9: clear door widths greater than 1.1m wide Lift, Platforms 10 & 11 (North): clear door widths 1.1m wide Lift, Platforms 10 & 11 (South): clear door widths greater than 1.1m wide |
|---|---|
| Changing Places toilet | Yes |
| Accessible toilets | Accessible toilet in main concourse closest to entrance (RADAR key) Accessible toilet by platform 9 (RADAR key) Changing Places - Platform 4 (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Accessible parking | 21 spaces |
| Taxi rank | Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 03457 225 225. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at York: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.