Step-free access › West Norwood
Step-free access at West Norwood
Yes, with some limits. West Norwood station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street.
When staff are there to help
| Monday | 05:30–midnight, 00:00–01:00 |
|---|---|
| Tuesday | 00:00–00:30, 05:30–midnight |
| Wednesday | 00:00–00:30, 05:30–midnight |
| Thursday | 00:00–00:30, 05:30–midnight |
| Friday | 00:00–00:30, 05:30–midnight |
| Saturday | 00:00–00:30, 05:30–midnight |
| Sunday | 00:00–01:00, 05:30–midnight |
At the station
| Lifts | No |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | No |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Assistance Meeting Point: Paid side behind the ticket gates. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
More about the station
| Accessible toilet nearby | The Clockworks, 110 m away. Map |
|---|---|
| Accessible toilet nearby | Library and Picture House, 158 m away. Map |
| Hearing loop | Induction loops are at designated listening areas |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 138 1016. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at West Norwood: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Contains data from the Toilet Map © 2025 – CC BY 4.0. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.