Step-free access › Upminster
Step-free access at Upminster
Partly. Upminster station has step-free to every platform, but with barriers that may stop some people, such as ramps steeper than 1 in 10, a long way between platforms, or lifts that only work when staff are there.
When staff are there to help
| Monday | 06:00–21:00 |
|---|---|
| Tuesday | 06:00–21:00 |
| Wednesday | 06:00–21:00 |
| Thursday | 06:00–21:00 |
| Friday | 06:00–21:00 |
| Saturday | No staff help |
| Sunday | No staff help |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | No |
| Staffing | Part Time |
| Ticket office | Yes |
Getting on the train
| Ramp needed | Westbound Platform 1, Eastbound Platform 1A, Eastbound Platform 2 |
|---|
From TfL. Staff put out the ramp: book help, or ask staff when you arrive.
Meeting staff for help you’ve booked
- Upminster Booking Office (Staffed Hours): Please make yourself known to a member of staff at the ticket office or gateline to receive assistance.
- Platform 1 Ticket Office and Gateline (Staffed Hours): Located at the side of the station. This gives step free access to platform 1. Check staffed hours on National Rail Enquiries website.
- Station Help Points (Outside Staffed Hours) Points: Outside of staffed hours, please use the help point to request assistance for your journey.
More about the station
| Lifts | Lift, Platforms 4 & 5: clear door widths greater than 1.1m wide Lift 2, Platforms 2 & 3: clear door widths greater than 1.1m wide Lift 1, Platform 1: clear door widths greater than 1.1m wide |
|---|---|
| Accessible toilet nearby | Upminster Station, 95 m away (RADAR key). Map |
| Accessible toilet nearby | Upminster RM14 2ED, 545 m away. Map |
| Hearing loop | Induction loops are only in Help Points |
| Accessible parking | 4 spaces |
| Taxi rank | Ramps can only be deployed from the side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 03457 44 44 22. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Upminster: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Contains data from the Toilet Map © 2025 – CC BY 4.0. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.