Is Twickenham station step-free?

Yes: Twickenham station has step-free to every platform. Staff are there to help at set times; see the hours below. To book help, call Passenger Assist on 0800 022 3720.

Step-free access › Twickenham

Step-free access at Twickenham

Yes. Twickenham station has step-free to every platform.

When staff are there to help

Monday	06:15–22:45
Tuesday	06:15–22:45
Wednesday	06:15–22:45
Thursday	06:15–22:45
Friday	06:15–22:45
Saturday	06:15–22:45
Sunday	08:00–20:00

At the station

Lifts	Yes
Ramp for getting on and off trains	Yes
Accessible toilets	Yes
Staffing	Part Time
Ticket office	Yes

Meeting staff for help you’ve booked

Gateline: The gateline is directly in front of you as you enter the station. Please speak to any member of staff on the gateline.
Platform: Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives

More about the station

Lifts	Lift, station entrance: clear door widths at least 0.9m wide Lift, drop-off and pick-up: clear door widths at least 0.9m wide Lift, Platforms 2 & 3: clear door widths at least 0.9m wide Lift, Platforms 4 & 5: clear door widths greater than 1.1m wide
Accessible toilets	Unisex accessible toilet, Platform 4 & 5 (RADAR key) Unisex accessible toilet, Platform 2 & 3 (RADAR key)
Hearing loop	Induction loops are at designated listening areas
Accessible parking	11 spaces
Taxi rank	Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Station map	See the station map (National Rail)

Booking help

To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 5282100. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong

Also at Twickenham: where replacement buses leave from

Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.