Is Swanley station step-free?

Q: Is Swanley station step-free?

Partly: Swanley station has step-free to every platform, but with barriers that may stop some people, such as ramps steeper than 1 in 10, a long way between platforms, or lifts that only work when staff are there. Staff are there to help at set times; see the hours below. To book help, call Passenger Assist on 0800 022 3720.

Step-free access › Swanley

Step-free access at Swanley

Partly. Swanley station has step-free to every platform, but with barriers that may stop some people, such as ramps steeper than 1 in 10, a long way between platforms, or lifts that only work when staff are there.

When staff are there to help

Monday	06:10–22:30
Tuesday	06:10–22:30
Wednesday	06:10–22:30
Thursday	06:10–22:30
Friday	06:10–22:30
Saturday	06:10–22:30
Sunday	06:30–22:00

At the station

Lifts	Yes
Ramp for getting on and off trains	Yes
Accessible toilets	Yes
Staffing	Full Time
Ticket office	Yes

Getting on the train

Ramp needed	Northbound Platform 1, Southbound Platform 2, Northbound Platform 3, Southbound Platform 4

From TfL. Staff put out the ramp: book help, or ask staff when you arrive.

Meeting staff for help you’ve booked

Platform: Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

More about the station

Lifts	Lift 1, Platform 1: clear door widths 1.1m wide Lift 2, Platforms 3 & 4: clear door widths greater than 1.1m wide
Accessible toilets	Unisex accessible toilet, Platform 1, 2 (RADAR key)
Hearing loop	Induction loops are throughout this station
Accessible parking	5 spaces
Taxi rank	Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank

Booking help

To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0345 322 7021. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong

Also at Swanley: where replacement buses leave from

Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.