Is Surbiton station step-free?

Q: Is Surbiton station step-free?

Yes, with some limits: Surbiton station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street. Staff are there to help at any time. To book help, call Passenger Assist on 0800 022 3720.

Step-free access › Surbiton

Step-free access at Surbiton

Yes, with some limits. Surbiton station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street.

When staff are there to help

Monday	All day
Tuesday	All day
Wednesday	All day
Thursday	All day
Friday	All day
Saturday	All day
Sunday	All day

At the station

Lifts	Yes
Ramp for getting on and off trains	Yes
Accessible toilets	Yes
Staffing	Full Time
Ticket office	Yes

Meeting staff for help you’ve booked

Gateline: The gateline is directly in front of you as you enter either side of the station. Please speak to any member of staff on the gateline.
Platform: Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

More about the station

Lifts	Lift 3, Platforms 3 & 4: clear door widths 1.1m wide Lift 1, Booking Hall: clear door widths 1.1m wide Lift 2, Platforms 1 & 2: clear door widths at least 0.9m wide
Accessible toilets	Unisex accessible toilet, Platforms 3 & 4 (RADAR key) Unisex accessible toilet, Platforms 1 & 2 (RADAR key)
Hearing loop	Induction loops are throughout this station
Accessible parking	6 spaces
Taxi rank	Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Station map	See the station map (National Rail)

Booking help

To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 5282100. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong

Also at Surbiton: where replacement buses leave from

Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.