Step-free access › Staines
Step-free access at Staines
Yes. Staines station has step-free to every platform.
When staff are there to help
| Monday | 05:15–midnight |
|---|---|
| Tuesday | 05:15–midnight |
| Wednesday | 05:15–midnight |
| Thursday | 05:15–midnight |
| Friday | 05:15–midnight |
| Saturday | 05:15–midnight |
| Sunday | 07:00–midnight |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Gateline: The gateline is directly in front of you as you enter either side of the station. Please speak to any member of staff on the gateline.
- Platform: Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
More about the station
| Lifts | Lift 1, Platform 1: clear door widths greater than 1.1m wide Lift 2, Platform 2: clear door widths greater than 1.1m wide |
|---|---|
| Accessible toilets | Unisex accessible toilet, Platform 1 (RADAR key) Unisex accessible toilet, Platform 1 (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Accessible parking | 3 spaces |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 5282100. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Staines: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.