Step-free access › Shortlands
Step-free access at Shortlands
Yes. Shortlands station has step-free to every platform.
When staff are there to help
| Monday | 06:00–21:00 |
|---|---|
| Tuesday | 06:00–21:00 |
| Wednesday | 06:00–21:00 |
| Thursday | 06:00–21:00 |
| Friday | 06:00–21:00 |
| Saturday | 06:00–21:00 |
| Sunday | 08:00–16:00 |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Getting on the train
| Ramp needed | Northbound Platform 1, Southbound Platform 2, Northbound Platform 3, Southbound Platform 4 |
|---|
From TfL. Staff put out the ramp: book help, or ask staff when you arrive.
Meeting staff for help you’ve booked
- Platform: Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
- Ticket Office / Booking Hall: The ticket office / booking hall. Please check opening times on National Rail Enquiries Website.
More about the station
| Lifts | Lift to/from Platforms 1 & 2 Lift to/from Platforms 3 & 4 |
|---|---|
| Accessible toilets | Accessible toilet |
| Hearing loop | Induction loops are throughout this station |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0345 322 7021. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Shortlands: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.