Step-free access › Newcastle
Step-free access at Newcastle
Partly. Newcastle station has step-free to every platform, but with barriers that may stop some people, such as ramps steeper than 1 in 10, a long way between platforms, or lifts that only work when staff are there.
When staff are there to help
| Monday | 04:00–midnight, 00:00–00:15 |
|---|---|
| Tuesday | 00:00–00:15, 04:00–midnight |
| Wednesday | 00:00–00:15, 04:00–midnight |
| Thursday | 00:00–00:15, 04:00–midnight |
| Friday | 00:00–00:15, 04:00–midnight |
| Saturday | 00:00–00:15, 04:00–23:30 |
| Sunday | 07:00–midnight |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Passenger Assist Lounge: This is next to the Station Management Suite. Turn right before the ticket gates and go along platform 12 (Open Mon-Sat 07:00 - 18:00 & Sun 09:00 - 17:00)
- Platform/At Ticket Barriers: Speak to staff at ticket barriers, or wait on the platform in view of the on-train staff and make yourself known when the train arrives.
More about the station
| Lifts | Lift, Station Concourse to Subway: clear door widths greater than 1.1m wide Lift, Platforms 3 & 4 to Subway (To platform 2): clear door widths 1.1m wide Lift, Metro Central Station to concourse: clear door widths at least 0.9m wide |
|---|---|
| Changing Places toilet | Yes |
| Accessible toilets | Accessible toilet with baby changing facilities, Platform 12 Changing places facility, platform 12 (RADAR key) Accessible toilet by platform 3 (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Accessible parking | 16 spaces |
| Taxi rank | Ramps can only be deployed from the side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 03457 225 225. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Newcastle: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.