Step-free access › New Cross Gate
Step-free access at New Cross Gate
Yes. New Cross Gate station has step-free to every platform.
When staff are there to help
| Monday | 05:55–20:30 |
|---|---|
| Tuesday | 05:55–20:30 |
| Wednesday | 05:55–20:30 |
| Thursday | 05:55–20:30 |
| Friday | 05:55–20:30 |
| Saturday | 06:10–20:30 |
| Sunday | 06:55–21:10 |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | No |
| Staffing | Part Time |
| Ticket office | Yes |
Getting on the train
| Ramp needed | Southbound Platform 1, Southbound Platform 2, Southbound Platform 3, Northbound Platform 4, Northbound Platform 5 |
|---|
From TfL. Staff put out the ramp: book help, or ask staff when you arrive.
Meeting staff for help you’ve booked
- Meeting point shown on station map.
More about the station
| Lifts | Lift 2, Platforms 3 & 4: clear door widths less than 0.8m wide Lift 1, Platforms 1 & 2: clear door widths at least 0.9m wide Lift 3, Platform 5: clear door widths at least 0.9m wide |
|---|---|
| Accessible toilet nearby | New Cross Learning, 150 m away. Map |
| Accessible toilet nearby | Sainsbury's New Cross Gate, 212 m away. Map |
| Hearing loop | Induction loops are throughout this station |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0343 222 1234. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at New Cross Gate: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Contains data from the Toilet Map © 2025 – CC BY 4.0. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.