Step-free access › New Cross
Step-free access at New Cross
Yes, with some limits. New Cross station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street.
When staff are there to help
| Monday | 05:40–midnight |
|---|---|
| Tuesday | 00:00–00:20, 05:40–midnight |
| Wednesday | 00:00–00:20, 05:40–midnight |
| Thursday | 00:00–00:20, 05:40–midnight |
| Friday | 00:00–00:20, 05:40–midnight |
| Saturday | 00:00–00:20, 05:40–midnight |
| Sunday | 00:00–00:20, 06:45–23:45 |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Getting on the train
| Ramp needed | Northbound Platform A, Northbound Platform B, Southbound Platform C, Northbound Platform D |
|---|
From TfL. Staff put out the ramp: book help, or ask staff when you arrive.
Meeting staff for help you’ve booked
- Ticket Office / Booking Hall: The ticket office/booking Hall. Please check opening times on the National Rail Enquiries website.
- Platform: Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
More about the station
| Lifts | Lift 2, Platforms A & B: clear door widths at least 0.9m wide Lift 1, Platforms C & D: clear door widths 1.1m wide |
|---|---|
| Accessible toilets | Accessible toilet (RADAR key) |
| Hearing loop | Induction loops are only in Help Points |
| Taxi rank | Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0345 322 7021. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at New Cross: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.