Step-free access › London Victoria
Step-free access at London Victoria
Yes. London Victoria station has step-free to every platform.
When staff are there to help
| Monday | All day |
|---|---|
| Tuesday | All day |
| Wednesday | All day |
| Thursday | All day |
| Friday | All day |
| Saturday | All day |
| Sunday | All day |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Getting on the train
| Level boarding | Northbound Platform 3; Southbound Platform 4 |
|---|---|
| Ramp needed | Westbound Platform 1, Eastbound Platform 2, Southbound Platform 1, Southbound Platform 2, Southbound Platform 3, Southbound Platform 4, Southbound Platform 5, Southbound Platform 6, Southbound Platform 7, Southbound Platform 8, Southbound Platform 9, Southbound Platform 10, Southbound Platform 11, Southbound Platform 12, Southbound Platform 13, Southbound Platform 14, Southbound Platform 15, Southbound Platform 16, Southbound Platform 17, Southbound Platform 18, Southbound Platform 19 |
From TfL. Staff put out the ramp: book help, or ask staff when you arrive.
Meeting staff for help you’ve booked
- Assistance Meeting Point: Located next to Platform 7, desk & seating underneath the stairs by Costa Coffee. Please check the opening times on the National Rail Enquiries website
- Customer Reception: Off Platform 1, by the back entrance of Hudson's/Bridge Place Taxi's drop off. Please check the opening times on the National Rail Enquiries website
- GTR Passenger Information Point: Opposite Platform 4 & 5, general information point for passengers.
More about the station
| Lifts | Lift, Concourse first floor: clear door widths 1.1m wide Lift, Gatwick Express: clear door widths greater than 1.1m wide Lift 10, Access to Wetherspoon's (Victoria Island): clear door widths at least 0.8m wide Lift, Buckingham Palace Road entrance: clear door widths at least 0.9m wide Lift A, Underground to Street Level: clear door widths at least 0.9m wide |
|---|---|
| Changing Places toilet | Yes |
| Accessible toilets | Male toilets, Central Concourse (RADAR key) Male toilet, Victoria Shopping Centre (RADAR key) Accessible toilet(B), Central Concourse Accessible toilet(C), Central Concourse (RADAR key) Accessible toilet(A), Central Concourse (RADAR key) Accessible toilet, Victoria Shopping Centre (RADAR key) Baby Change facility, Central concourse (RADAR key) Accessible toilet, at Station Reception (RADAR key) Changing Places toilet, Central concourse (RADAR key) |
| Hearing loop | Induction loops are only in Help Points |
| Accessible parking | 5 spaces |
| Taxi rank | Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 022 3720. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at London Victoria: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.