Step-free access › London Paddington
Step-free access at London Paddington
Yes, with some limits. London Paddington station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street.
When staff are there to help
| Monday | All day |
|---|---|
| Tuesday | All day |
| Wednesday | All day |
| Thursday | All day |
| Friday | All day |
| Saturday | All day |
| Sunday | All day |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Getting on the train
| Level boarding | Westbound Platform 15; Eastbound Platform 16; Eastbound Platform A; Westbound Platform B |
|---|---|
| Ramp needed | Northbound Platform 3, Southbound Platform 4, Westbound Platform 1, Westbound Platform 2, Westbound Platform 3, Westbound Platform 4, Westbound Platform 5, Westbound Platform 6, Westbound Platform 7, Westbound Platform 8, Westbound Platform 9, Westbound Platform 10, Westbound Platform 11, Westbound Platform 12, Westbound Platform 13, Westbound Platform 14 |
From TfL. Staff put out the ramp: book help, or ask staff when you arrive.
Meeting staff for help you’ve booked
- Located by Platform 9, next to the toilets.: Assistance Meeting Point is in the Passenger Assistance Lounge.
- Adjacent to the taxi rank on the upper deck.: There is a second Passenger Assistance Meeting Point located on the Taxi Deck.
More about the station
| Lifts | Lift, Grand Union Canal to Taxi rank and Underground: clear door widths at least 0.9m wide Lift, Scenic to and from the Lawn Underground Mezzanine & Food and Drink Area: clear door widths 1.1m wide Lift, Platform 1: clear door widths at least 0.9m wide Lift, Platform 12 (left): clear door widths at least 0.9m wide |
|---|---|
| Changing Places toilet | Yes |
| Accessible toilets | Unisex Accessible toilet with baby change, Platform 9 (RADAR key) Accessible toilet with baby change, Platform 12 (RADAR key) Changing Places Toilet, Platform 12 (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Taxi rank | Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at London Paddington: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.