Step-free access › London Fenchurch Street
Step-free access at London Fenchurch Street
Yes. London Fenchurch Street station has step-free to every platform.
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Travel Information Desk: From main entrance on Fenchurch Place, take stairs/lift/escalator to the main concourse. Check staffed hours on National Rail Enquiries website.
- Tower Exit Gateline (Staffed Hours): From Coopers Row (adjacent to TowerHill underground station), enter the station. Check staffed hours on National Rail Enquiries website.
- Station Help Points (Outside Staffed Hours): Outside of staffed hours, please use the help point to request assistance for your journey.
More about the station
| Lifts | Lift, Concourse: clear door widths greater than 1.1m wide Lift, between London Street and New London Street: clear door widths at least 0.9m wide |
|---|---|
| Accessible toilets | Accessible toilet & baby change, lower concourse |
| Hearing loop | Induction loops are throughout this station |
| Accessible parking | 1 spaces |
| Taxi rank | Ramps can only be deployed from the side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 03457 44 44 22. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at London Fenchurch Street: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.