Step-free access › Kew Gardens
Step-free access at Kew Gardens
Partly. Kew Gardens station has step-free to every platform, but with barriers that may stop some people, such as ramps steeper than 1 in 10, a long way between platforms, or lifts that only work when staff are there.
When staff are there to help
| Monday | 05:20–midnight, 00:00–00:10 |
|---|---|
| Tuesday | 00:00–01:15, 05:20–midnight |
| Wednesday | 00:00–01:15, 05:20–midnight |
| Thursday | 00:00–01:15, 05:20–midnight |
| Friday | 00:00–01:15, 05:20–midnight |
| Saturday | 00:00–01:15, 05:20–midnight |
| Sunday | 00:00–01:15, 07:10–midnight |
At the station
| Lifts | No |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | No |
| Staffing | Full Time |
| Ticket office | No |
Getting on the train
| Ramp needed | Eastbound Platform 1, Westbound Platform 2 |
|---|
From TfL. Staff put out the ramp: book help, or ask staff when you arrive.
Meeting staff for help you’ve booked
- Gateline: Please make your way to the gateline for the underground and speak to a member of staff.
More about the station
| Accessible toilet nearby | Marks & Spencer, 464 m away. Map |
|---|---|
| Accessible toilet nearby | Kew Community Trust, 504 m away. Map |
| Hearing loop | Induction loops are only in Help Points |
| Accessible parking | 1 spaces |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0343 222 1234. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Kew Gardens: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Contains data from the Toilet Map © 2025 – CC BY 4.0. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.