Step-free access › Durham
Step-free access at Durham
Yes. Durham station has step-free to every platform.
When staff are there to help
| Monday | All day |
|---|---|
| Tuesday | All day |
| Wednesday | All day |
| Thursday | All day |
| Friday | All day |
| Saturday | All day |
| Sunday | 07:00–23:59 |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Part Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Passenger Assist Meeting Point: This is located in the main waiting room concourse on platform 1 (Open Mon-Sat from 05:00 & Sun from 08:00)
- Platform: Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you.
More about the station
| Lifts | Lift 2, Platform 2: clear door widths 1.1m wide Lift 1, Platform 1: clear door widths 1.1m wide |
|---|---|
| Accessible toilets | Unisex accessible toilet, south east concourse (RADAR key) Unisex accessible toilet, north west concourse (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Accessible parking | 14 spaces |
| Taxi rank | Ramps can only be deployed from the side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 03457 225 225. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Durham: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.