Step-free access › Custom House (Elizabeth line)
Step-free access at Custom House (Elizabeth line)
Yes. Custom House (Elizabeth line) station has step-free to every platform.
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | No |
Meeting staff for help you’ve booked
- Gateline: Make your way to one of the two gatelines. At the main entrance, or at the entrance on Western Gateway footbridge
More about the station
| Lifts | Lift 1, Victoria Dock Road to footbridge: clear door widths 1.1m wide Lift 3, platforms A & B: clear door widths greater than 1.1m wide |
|---|---|
| Accessible toilets | Toilet (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0343 222 1234. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Custom House (Elizabeth line): where replacement buses leave from
Kettle stories about Custom House (Elizabeth line)
Thu 22 October
Custom House (Elizabeth line)'s had a rough morning.
20 of the 42 trains from Custom House (Elizabeth line) to Abbey Wood were cancelled by 10:07, because of a broken down train earlier today. On a usual Thursday, 4 trains from Custom House (Elizabeth line) are cancelled or 15+ minutes late by 10:07. If you're travelling later, check before you set off. Kettle tells you the moment your train's cancelled, and shows another way round.
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Powered by TfL Open Data. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.