Is Chester-le-Street station step-free?

Q: Is Chester-le-Street station step-free?

Yes, with some limits: Chester-le-Street station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street. To book help, call Passenger Assist on 0800 022 3720.

Step-free access › Chester-le-Street

Step-free access at Chester-le-Street

Yes, with some limits. Chester-le-Street station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street.

At the station

Lifts	No
Ramp for getting on and off trains	Yes
Accessible toilets	No
Staffing	Part Time
Ticket office	No

Meeting staff for help you’ve booked

Platform: Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.

More about the station

Accessible toilet nearby	Morrison’s Chester le street, 316 m away. Map
Hearing loop	There are no apparent induction loops
Taxi rank	Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Station map	See the station map (National Rail)

Booking help

To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 138 5560. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong

Also at Chester-le-Street: where replacement buses leave from

Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Contains data from the Toilet Map © 2025 – CC BY 4.0. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.