Step-free access › Brockenhurst
Step-free access at Brockenhurst
Yes, with some limits. Brockenhurst station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street.
When staff are there to help
| Monday | 05:45–22:00 |
|---|---|
| Tuesday | 05:45–22:00 |
| Wednesday | 05:45–22:00 |
| Thursday | 05:45–22:00 |
| Friday | 05:45–22:00 |
| Saturday | 06:15–22:00 |
| Sunday | 07:30–22:00 |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Part Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Ticket Office (Staffed Hours): The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.
- Platform: Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
More about the station
| Lifts | Lift 2, Platforms 1 & 2: clear door widths at least 0.9m wide Lift 3, Platforms 3 & 4: clear door widths greater than 1.1m wide Lift 1, Car Park: clear door widths less than 0.8m wide |
|---|---|
| Accessible toilets | Unisex accessible toilet with baby change, Platform 1 & 2 (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Accessible parking | 6 spaces |
| Taxi rank | Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 5282100. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Brockenhurst: where replacement buses leave from
Kettle stories about Brockenhurst
Sat 24 October
Two named storms in two days.
Storm Austen hit the south and west on Friday: 80 of 87 trains at Bournemouth were cancelled or 15+ minutes late, and every train from Brockenhurst to Lymington Pier was cancelled.
Fri 23 October
Brockenhurst's had a rough morning.
8 of the 8 trains from Brockenhurst to Lymington Pier were cancelled by 10:07, because of a tree blocking the railway. On a usual Friday, hardly any trains from Brockenhurst are cancelled or that late by 10:07. If you're travelling later, check before you set off. Kettle tells you the moment your train's cancelled, and shows another way round.
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.