Step-free access › Basingstoke
Step-free access at Basingstoke
Partly. Basingstoke station has step-free to every platform, but with barriers that may stop some people, such as ramps steeper than 1 in 10, a long way between platforms, or lifts that only work when staff are there.
When staff are there to help
| Monday | All day |
|---|---|
| Tuesday | All day |
| Wednesday | All day |
| Thursday | All day |
| Friday | All day |
| Saturday | All day |
| Sunday | All day |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Gateline: The gateline is on the right hand side, next to the ticket hall. Please speak to any member of staff on the gateline.
- Platform: Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
More about the station
| Lifts | Lift 2, Platforms 2 & 3: clear door widths 1.1m wide Lift 3, Platform 4: clear door widths 1.1m wide Lift 1, Platform 1: clear door widths greater than 1.1m wide |
|---|---|
| Changing Places toilet | Yes |
| Accessible toilets | Unisex accessible toilet, Platform 1 Unisex accessible toilet with baby change, Platform 2 & 3 (RADAR key) Unisex accessible toilet, Platform 4 (RADAR key) |
| Hearing loop | Induction loops are at designated listening areas |
| Accessible parking | 14 spaces |
| Taxi rank | Ramps can only be deployed from the side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 0800 5282100. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Basingstoke: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.