Step-free access › Basildon
Step-free access at Basildon
Yes, with some limits. Basildon station has step-free to every platform, though the route may include long or steep ramps (up to 1 in 10), or go between platforms by the street.
When staff are there to help
| Monday | 06:00–21:00 |
|---|---|
| Tuesday | 06:00–21:00 |
| Wednesday | 06:00–21:00 |
| Thursday | 06:00–21:00 |
| Friday | 06:00–21:00 |
| Saturday | No staff help |
| Sunday | No staff help |
At the station
| Lifts | Yes |
|---|---|
| Ramp for getting on and off trains | Yes |
| Accessible toilets | Yes |
| Staffing | Full Time |
| Ticket office | Yes |
Meeting staff for help you’ve booked
- Gateline (Staffed Hours): Gateline is visible upon entering the station. Make yourself known to a member of staff. Check staffed hours on National Rail Enquiries website.
- Station Help Points (Outside Staffed Hours): Outside of staffed hours, please use the help point to request assistance for your journey.
More about the station
| Lifts | Lift 1, Platform 1: clear door widths 1.1m wide Lift 2, Platform 2: clear door widths 1.1m wide |
|---|---|
| Accessible toilets | Unisex accessible toilet, ticket hall |
| Hearing loop | Induction loops are only in Help Points |
| Taxi rank | Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank |
| Station map | See the station map (National Rail) |
Booking help
To book help with your journey, such as a ramp onto the train or someone to meet you, use Passenger Assist or call 0800 022 3720, or the station’s train company on 03457 44 44 22. You can book up to 2 hours before you travel. How booking help works · Your rights if it goes wrong
Also at Basildon: where replacement buses leave from
Station information: Powered by National Rail Enquiries. Step-free categories are the Office of Rail and Road’s. Kettle is made by DB Five Ltd and is independent of National Rail and the train companies.